The Service Process
With Russells you get the highest levels of style and service. We understand that curtains and blinds aren’t just decorative dressings for your windows. They’re a longterm investment in the comfort of your home. It’s important to take your time when making your decision.
At Russells, we’ve been making the highest quality curtains and blinds for longer than three decades. We start out with the highest quality fabrics from leading design houses. We then custom-make each curtain by hand in our own purpose-built workshop in Nelson.
In-home design consultation
Our consultants are mobile and will meet with you in your home for a free consultation. We will discuss your needs, preferences and your budget and can normally give you a price estimate before the end of the consultation.
Our consultants are trained to provide the right amount of fullness to your curtains, to use the best headings, tracks and rods and to help you select the right option to fit your windows. Each of our experienced consultants know the best way to address whatever is important to you:
- Energy efficiency
- Décor and design
- Warmth and insulation
- Light and noise control
- Low maintenance and lasting quality
- Privacy and outlook
- Child friendly operation and automation
We have an extensive fabric range to choose from, with samples available to view through our vans and showroom. If there is a fabric you love that we don’t stock we will try our hardest to source it for you.
We have one of the most modern and up-to-date workshops in New Zealand. Our machinists and designers are among the most competent and experienced in the country. Whilst there are some products we procure from industry suppliers, we manufacture all our curtains, blinds and speciality items in our Nelson workshop. Many of our staff have spent over 20 years in the furnishing trade and their expertise, along with their passion for quality products ensures that the finished product is second-to-none. We offer a 24-month warranty on all our workmanship for your peace of mind.
We like to make sure you receive the perfect fit so our curtains and blinds are installed by our trained team of professional installers. Our installers will take the time to answer any questions and show you how to operate your new curtains or blinds before they leave.