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STANDARD TERMS AND CONDITIONS OF TRADE

Definitions

1.1.     “Seller” shall mean Russells Curtains & Blinds Mobile

1.2.     “Buyer” shall mean the Buyer or person acting on behalf and with the authority of the Buyer

Quotations

2.1.     Quotations are valid for 14 days from the date of printing. The Date Printed can be found at the top right of the quote.

2.2.     Quotations based on builder’s plans will be subject to an on-site check-measure as the building progresses and may be subject to change should the actual building or the product specifications differ from the original plans supplied.

2.3.     Quotations including installation where The Buyer has agreed to remove existing window furnishings assume the hanging of new window coverings on windows free of obstruction. If removal of existing window coverings or other similar obstruction is necessary, The Buyer agrees to pay The Seller $15 per pair of drapes/voiles and per track or blind to remove the obstructions.

Our Guarantees

3.1.     Workmanship - The Seller guarantees all workmanship on manufactured products including Drapes, Voiles, Roman Blinds, Cushions, Tie-backs etc. for a period of 2 years from the date of installation or delivery for both Domestic and Commercial application.

3.2.     Installation - The Seller guarantees the effectiveness of their installation for a period of 2 years from the date initially installed. If the Seller is liable for repair of damaged property, the Buyer will allow access for up to 3 tradesmen for the purposes of obtaining quotes on the work required.

3.3.     Hard Blinds – The seller guarantees to fix or replace any blind or blind componentry found to be faulty because of a manufacturing defect for a period equal to the greater of: 2 years for Domestic usage or 1 year for Commercial, and any guarantee offered by the blind’s manufacturer.

3.4.     Russell’s Quality Guarantee – For a period of 2 years for Domestic usage and 1 year for Commercial usage, the Seller guarantees to replace any product found to be faulty because of a manufacturing defect that has been used in accordance with the manufacturers recommended instructions. No claims for faded fabrics on leadings edges of curtains or Roman blinds that have been exposed to direct sunlight will be recognized. Please see below for more information regarding fabric care and fabric movements.

Terms of Payment

4.1.     Unless otherwise agreed, The Seller requires a deposit of 50% of the job’s value before commencing the order.

4.2.     The balance of payment is due on completion of the installation of the goods and receipt of the final invoice.

4.3.     The Seller will not be held financially liable should a supplier’s inability to supply the ordered fabric on-time, or indeed at all, results in a client’s inconvenience or financial loss.

4.4.     For self-install jobs payment in full is required before goods are supplied.

4.5.     Customers canceling jobs after orders have been processed and/or work has been commenced, will be liable for the costs The Seller has accrued in that process, including but not limited to fabric costs, restocking fees, sewing labor etc.

4.6.     Should a portion of the job be delayed through no fault of The Buyer, e.g. fabric delays, product repairs etc. the value of the delayed portion of the job may remain unpaid until the job’s completion. The remaining funds will be subject to the regular payment terms of immediate payment on receipt of the invoice.

4.7.     If installation or delivery is delayed at The Buyers request, 10% of the value of the job may remain unpaid until the job’s completion. The remaining funds will be subject to the regular payment terms of payment in full immediately after installation is completed and on receipt of final invoice.

4.8.     Repairs of damaged goods, for example, damages while transporting or during installation, will be liable to the party at fault. If there are questions as to how damages were caused and who is at fault, costs accrued while determining the fault of damages will be borne by the party found at fault.

4.9.     If, at The Buyers request, The Seller makes more than one trip to complete installation, The Seller reserves the right to charge an additional Install Van Charge for each additional visit to the property. In this circumstance, a separate invoice will be rendered for payment and partial delivery/installation will not entitle the Buyer to reject the goods.

Default & Consequences of Default

5.1      All goods remain the property of Russells Curtains 2003 Ltd until payment for the job in its entirety has been received in full. As such, The Seller reserves the right to repossess any goods supplied to The Buyer that have not been paid in full once payment is overdue. Refunds of deposits in these circumstances will occur less any costs incurred by The Seller in the recovery of the goods including penalty interest that has accrued as per point 5.2 below. The Buyer shall indemnify the Seller from and against all costs and disbursements incurred by the Seller in pursuing the debt including legal costs of a solicitor and the seller’s collection agency costs.

5.2      Unpaid accounts will begin to accrue interest 30 days after the date of installation or delivery of goods at a rate of 2.5% monthly until the date of payment, including the days before and after a judgment, may have been sought.

5.3      Discounts only apply for prompt payment – no later than 3 days after installation and receipt of final invoice. The Seller reserves the right to seek the full price if payment terms are not met.

Fabric Care

6.1      New Zealand has some of the strongest sunlight in the world and with our extreme UV rating, customers should be aware of certain precautions when selecting window furnishings.

6.2      All fabrics, regardless of the dyes used will deteriorate under direct sunlight or reflected ultra violet light.

6.3      Where possible a quality sun filter is recommended when fabrics are in direct or reflected sunlight, even if through double glazed or tinted glass.

6.4      A superior quality lining is always recommended.

6.5      Leading edges of curtains (those facing the windows) are particularly vulnerable to sunlight degradation. To help minimize this effect, it is recommended that curtains be rotated periodically, i.e. – the left hand curtain swapped to the right hand position.

6.6      Ensure sufficient ‘stack back’ is achieved to minimize direct sunlight when drawing the curtains off the window during the day. Although closing curtains may keep the interior cooler, it is highly destructive to curtain fabrics and the temperatures between the glass and fabric can be extreme causing fabrics to become more susceptible to tearing and disintegration.

Fabric Movement

7.1      Fabrics are not a solid substance and can move due to atmospheric conditions. An acceptable industry standard allows for up to 3% movement in most fabrics and with certain others e.g. Acrylic, Polyester, Cotton, Linens and Acetates, 5-6% shrinkage is considered normal.

  1. New Build Installation

8.1      If on the day of the pre-booked installation the job cannot be completed and the installer has to leave the property unable to do their job there will be an additional charge of $200.00 added to cover costs incurred by the seller.

 

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