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We are absolutely 100% impressed with our blinds, they are so lovely and of fantastic quality.
First and foremost though, thank you for your efforts and secondly, I would like to commend Phil who installed the blinds, he is not only a friendly personable man but a pleasure to have in our home. He was back here twice as the blinds above the kitchen windows and ranch sliders needed to be put on extended brackets so they wouldn’t rub on our window frames when being lowered and drawn back up, nothing was a problem and he wanted to make sure we were 100% happy, client first.
He in our minds is an asset to your business and he needs to be commended!. My young children were home at the time of the second visit and he was so professional with them but not only that, he talked with the children about what he was doing, curious minds. Could you please pass onto your management for me please, it is so nice to be able to deal with lovely people whom not only know there to work but are a pleasure to have in private homes. A polite young man.
I certainly will be recommending Russells Curtains and Blinds, lovely people to deal with and a top quality product.
-Cheryle Blight, Otago.
I wanted to take this opportunity to write you an email to let you know how very impressed we have been with the exceptional service provided to us by Aaron Page. We have a Lockwood home here in Greytown and Mum has a separate two bedroom cottage on our property as well.
Aaron has provided both Mum and I fantastic service and I thought it important to share this with you. In a service industry with plenty of competition, it is really pleasing to be able to let you know that you have a very impressive employee. He has gone above and beyond for us, taking his time to really understand our needs, provide expert advice and to listen carefully to our plans. At all times, he has kept in regular contact, was very patient and basically just a great guy to deal with.
I work in Real Estate in Greytown and am often asked for referrals for someone to fit curtains in properties and I would not hesitate in referring Aaron to them.
- Pip Stevenson, Greytown.
Just wanted to drop you a line to tell you what a gift Gillian is to your business. We have just paid the deposit on blinds from Russell's Curtains through Gillian. Either she loves her work or she is extraordinarily good at it or perhaps both. From the moment she walked through the door some months ago, she was friendly, professional, competent and just a lovely person to deal with.
She has allowed us to put a quote on hold, talked me carefully through payment options and never made me feel that she in for the hard sell. She followed my lead in everything and I feel hugely confident of the outcome and that I will be thrilled with it. She is a brilliant face for your business - and ok, she is cat crazy like me. Nonetheless, I will certainly recommend your company to anyone I am talking to and specifically recommend Gillian.
We haven't even got the blinds yet but I am expecting to write another similar email when we do! Thanks Gillian - you are a gem.
- Fritha Parkes, Auckland.
We would like to take this opportunity to thank you for your input towards the drapes that you helped us choose. They were installed professionally and before the 6 week period that we had anticipated. To all involved THANK YOU. We have recommended Russells to everyone who asks and will gladly use the company again. Please forward this to head office.
-Steve & Trish Leontoiu, Manawatu-Whanganui.
We would just like to send our thanks and appreciation to Amanda for her help and hard work from day 1 with our curtains for our home. Josh and I are only a young couple and Amanda has been as helpful and treated us the same as I presume she would with a middle aged/ older couple. We needed help and guidance in regards to colour, fabric, pleats etc. and Amanda has been a star throughout the entire process and pointing us in the right direction.
I personally would like to express my appreciation in the quick response and quality of customer service from both Amanda & yourself. I had contacted 8 different curtain companies. Out of the 8 only 4 responded and only 3 came back to me with Quotes. Yourself and Amanda were the first to respond and were the first to get a quote to me (a sharp one at that). We had our final measure and quote with Amanda on Saturday - we are very thankful that Amanda was able to work Saturday as we were unable to get time off work for this.
Cannot wait to see the curtains once all is made and installed in February. Thanks again from two happy campers.
-Mickey & Josh Rush, Northland.
I would like to let you know that our family are very happy with the quality of the curtains and the fabric Krassy worked out with me.
Actually, the whole team from Russell Curtains are brilliant. Krassy went the extra mile to help me choose the fabric for my living rooms and my master bedroom. I will definitely recommend Krassy and Russells Curtains and Blinds to my family and friends. Thanks again.
-Bo Hua, Auckland.
We have worked with Karen Ward and the team at Russell's for a number of years now. Both commercially and domestically, I cannot fault the service, workmanship or attention to detail that Karen has. I value the relationship that we have built and we have no need to look any further for our drapery requirements. I would not hesitate to recommend Karen and the team at Russell’s.
- Claire Foley-Dwan, Director.
We have utilised the services of Karen Ward and Russells Curtains & Blinds for the past two years, mostly on behalf of our client, Summerset Group, for whom we have provided interior design and fit out services for their administration, recreation and care centre facilities at their retirement villages around New Zealand. Karen first tendered for the curtains and blinds for the Summerset Nelson facility, installation of which was in early 2014.
Since then, Karen has quoted and won the installation of window treatments to five of Summerset’s large buildings. She has also carried out numerous smaller installations at sites around New Zealand. We continue to use Karen and Russells Curtains as the service is reliable, prompt and efficient, the quality of product and installation high, and pricing competitive. Karen is proactive at finding solutions such as sourcing alternative fabrics and advises on the best window treatments.
She is pleasant to deal with, provides information in full and on time, and always follows up. We would recommend the services of Russells Curtains & Blinds.
- Heather Thorley, Director & Lead Designer.
Bupa has worked with Russell's Curtains for the past three years. During this time Karen has coordinated and assisted Bupa with the supply and installation of window treatments for several Bupa developments and refurbishments, including our Care Homes, Villages, and Apartments.
Karen has always acted with integrity and provides professional services, communicating effectively and often going above and beyond the call of duty to act in the best interests of our organisation.
I would not hesitate to work with Karen on other developments, as the opportunity arises, and equally, would not hesitate to recommend Karen to any prospective client.
- Matthew Brown, Project Manager.