Terms & Guarantees

Standard terms & conditions of trade

1. Definitions
“Seller” shall mean Russells Curtains & Blinds Mobile
1.2. “Buyer” shall mean the Buyer or person acting on behalf and with the authority of the Buyer

2. Proposals
Proposals are valid for 14 days from the date printed at the top right of the proposal excepting commercial proposals, which stand for a period of 3 months.
Proposals based on builder’s plans will be subject to an on-site check-measure as the building progresses and may be subject to change should the actual building, or the product specifications, differ from the original plans supplied.
Proposals including installation, where the Buyer has agreed to remove existing window furnishings, are based on the hanging of new window coverings on windows free of obstruction. If removal of existing window coverings and/or other similar obstruction is necessary, the Buyer agrees to pay the Seller $15 per pair of drapes/voiles and per track or blind to remove the obstructions.

3. Our Guarantees
Workmanship - The Seller guarantees all workmanship on manufactured products including Drapes, Voiles, Roman Blinds, Cushions, Tiebacks etc. for a period of 2 years from the date of installation or delivery, for both Domestic and Commercial application.
Installation - The Seller guarantees the effectiveness of their installation for a period of 2 years from the date initially installed.
Hard Blinds – The Seller guarantees to fix or replace any blind or blind componentry found to be faulty because of a manufacturing defect for a period of 5 years for Roller blinds and 3 years for motorisation in both Domestic and Commercial applications, and for a period of 3 years in Domestic and 1 year in commercial usage for all other blind types.
Russells Quality Guarantee – For a period of 2 years for domestic usage, and 1 year for commercial usage, the Seller guarantees to replace any product found to be faulty due to a manufacturing defect where the product has been used in accordance with the manufacturers recommended instructions. No claims for faded fabrics on leadings edges of curtains or Roman blinds that have been exposed to direct sunlight will be recognized. Please see below for more information regarding fabric care and fabric movements.
Russells Premium Curtain Tracks – The seller guarantees to fix or replace any non-motorised curtain tracks found to be faulty because of a manufacturing defect for a period of 3 years, and for a period of 1 year for motorised, including those used in domestic and commercial applications.
Third Party Curtain Tracks – The seller guarantees to fix or replace any tracks found to be faulty because of a manufacturing defect for a period of 12 months, for all commercial and domestic, motorised, and non-motorised applications.
The Consumer Guarantees Act – when purchasing goods and services supplied by Russells, you receive our commitment to upholding your rights and guarantees in accordance with the Consumer Guarantees Act, giving you peace of mind.

4. Terms of Payment

Unless otherwise agreed, the Seller requires a deposit of 50% of the proposal’s total value before commencing the order.
Paying the deposit signifies the buyer’s acceptance of our Terms and Conditions.
The balance of payment is due prior to the installation of the goods.
For self-install jobs, payment is required before commencing the order.
The Seller will not be held financially liable should a supplier’s inability to supply the ordered fabric on-time, or indeed at all, results in a client’s inconvenience or financial loss.
Buyers cancelling jobs after orders have been processed and/or work has been commenced, will be liable for the costs the Seller has accrued in that process, including but not limited to fabric costs, re-stocking fees, sewing labour etc.
If installation is delayed at the Buyers request, 10% of the value of the job may remain unpaid until the job’s completion. The remaining funds will be subject to the regular payment terms of payment in full before the installation is completed.
Repairs of damaged goods, for example damage while transporting or during installation, will be the liability of the party at fault. If there are questions as to how damages were caused and who is at fault, costs accrued while determining fault of damages will be borne by the party found at fault.
If, at the Buyers request, the Seller makes more than one trip to complete installation, the Seller reserves the right to charge an additional Install Van Charge for each additional visit to the property
If the Seller is liable for repair of damaged property, the Seller must agree to the quote and the quote must be invoiced to the Seller directly. If the Buyer proceeds with the repair work without the Sellers written approval, the Seller is not obliged to pay for the repair work.
In the event that the product has been supplied and the account has not been paid in full, the Seller reserves the right to send the account to a debt collection agency. This may result in extra charges at the Buyers expense.

5. Fabric Care
New Zealand has some of the strongest sunlight in the world and with our extreme UV rating, customers should be aware of certain precautions when selecting window furnishings.
All fabrics, regardless of the dyes used will deteriorate under direct sunlight or reflected ultraviolet light.
Where possible a quality sun filter is recommended when fabrics are in direct or reflected sunlight, even if through double glazed or tinted windows.
A superior quality lining is always recommended.
Leading edges of curtains (those facing the windows) are particularly vulnerable to sunlight degradation. To help minimize this effect, it is recommended that curtains be rotated periodically, i.e. – the left-hand curtain swapped to the right-hand position.
Ensure sufficient ‘stack back’ is achieved to minimize direct sunlight when drawing the curtains off the window during the day. Although closing curtains may keep the interior cooler, it is highly destructive to curtain fabrics and the temperatures between the glass and fabric can be extreme causing fabrics to become more susceptible to tearing and disintegration.

6. Fabric Movement
Fabrics are not a solid substance and can move due to atmospheric conditions. An acceptable industry standard allows for up to 3% movement in most fabrics and with certain others e.g., Acrylic, Polyester, Cotton, Linens and Acetates, 5-6% shrinkage is considered normal.

7. Cancellation

7.1 A re-scheduling fee of $150.00 is levied when installation is cancelled by the Buyer within one business day of a previously agreed to time. This will be added to cover costs incurred by the seller. This clause does not apply to Commercial installations.



Under the Consumer Guarantees Act 1993 ('CGA'), you have guaranteed legal rights for goods [and services] you buy. These are called 'consumer guarantees', and include the following:

1. a guarantee that the goods are of acceptable quality, such that the goods are: fit for all the purposes for which goods of that type are commonly supplied;

  • free from minor defects;
  • safe
  • durable; and
  • acceptable in appearance and finish;

2. a guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit;

3. a guarantee that the goods correspond with any description with which the goods are supplied; and

4. a guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model. If the goods (or services) we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy.

These guarantees are in addition to any warranty offered by a manufacturer, and you may have rights against the manufacturer directly.

The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.

Damaged products and acceptable quality

(1) If any product ordered by you arrives damaged or is not of acceptable quality you may have: (a) legal rights and remedies under the New Zealand Consumer Guarantees Act 1993 (“CGA”); or (b) the right to have the product repaired or replaced or to receive a refund of the price paid by you for the product.

(2) If your Order arrives damaged or is not of acceptable quality, please contact Russells on 0800 808 300 within 24 hours

Change of mind

Please choose carefully as we do not have to provide a refund if you have changed your mind about a particular purchase.

Failures (minor and major)

Minor: If the window furnishings (or services) we supply do not comply with a consumer guarantee, but can be remedied within a reasonable time, we will either repair the furnishings or replace the furnishings with furnishings of identical type. If we cannot repair or replace the furnishings within a reasonable time, we will provide you with a refund of the purchase price.

Major: A 'major failure' is where the failure in the furnishings cannot be repaired or cannot be repaired within a reasonable time, or where the failure constitutes a 'failure of substantial character' as set out by section 21 of the CGA. If a failure amounts to a major failure, you are entitled to return the furnishings and choose to have a replacement (like type) of the returned furnishings or a refund. Alternatively, you may elect to retain the furnishings and obtain compensation for the reduction in value of the goods. Where you choose a replacement, we will where available, provide furnishings of the same type and similar value to the returned goods.

Goods damaged in transit

If any furnishings arrive damaged, please contact us within 24 hours of delivery. We will arrange to have the damaged item returned to Russells and either repair or replace the furnishings or refund the price to you, at its election. Damaged furnishings must be returned to Russells in the condition received by you with all original packaging, together with all packing slips.

Please note that furnishings must be returned within a reasonable period and you may be asked to demonstrate that the problem with the furnishings was not your fault.


Where you have an issue relating to your order, please immediately contact Russells Curtains and Blinds on 0800 808 300 or email. Please have your order number with you. We will arrange for one of our Regional coordinators to contact you to discuss the issue.


Refunds will be issued at the discretion of Russells Curtain sand Blinds Refunds will normally be processed within seven (7) days.