Repairs, Reinstalls, and Parts Quote Request

Enter email address of person filling in this formCustomer's nameCould this job be under a different name?

Customer's site address

Make sure this is the SITE ADDRESS. IE: If this is a rental property, we want that address, not the owner's home address.

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Can't find your address? Enter it manually...

Customer's contact emailCustomer's contact phone numberPlease provide details of the window/s name and location (as per the QR job, or as described by customer)

If the product is not under warranty, would the customer still like to receive a quote?

If the product is not under warranty, any parts or services would be at full cost to the customer.

YesNo

Please provide full details on the work/parts required

What type of install would the customer like?

Ask the customer while on the phone and fill out the answer after you get off the phone.

Customer will DIY self-install/uninstall/reinstallRussells Installer will install/uninstall/reinstallCombo: Customer will DIY uninstall, Russells Installer to reinstall

Has the customer provided photos of the product?

Ask the customer while on the phone and fill out the answer after you get off the phone. If the original order is in QR there is no need to request screenshots of the order info. Please select at most 2 options.

Yes, I have photosYes, there are photos attached to the QR job - available when looked upYes, the install report has photos to reference - available when looked upNo, there's no photos related to this request

Job/Order/Quote number for past job related to the original purchase of the product

If you couldn't find it in QR or the DBS Spreadsheet, please state that below - you must have searched for the job prior to this request. Products purchased prior to March 2023 WILL be in DBS, but purchases prior to 2012 will NOT be in DBS - in this case, please advise approx. age.

Are screenshots of the DBS order required?

If they are required, Rachel will also be included in the automated email summary - you do not need to send a separate request form.

Yes, please send screenshots throughNo, DBS screenshots are not required for this request

Is this request for a job under warranty?

YesNoUnsure

What type of job is this request for?

Parts or reinstall of an existing Russells product (IE: Any parts that a customer or installer can replace, or reinstall of existing product)Repair of an existing Russells product (IE: Anything that needs to come back to our factory for repair)Parts and repair combo job (IE: Where one product needs new parts and another product needs to come back to our factory for repair - definitions as above)

Which region does this request relate to?

Your selection below determines which RC will be copied in on the submission email.

Upper North IslandCentral North IslandLower North IslandUpper South IslandCanterburyLower South Island

Is there any other information relevant to this request that you can share?