60% off selected curtain fabrics
40% off selected blinds
60% off selected eco fabrics
60% off exclusive range fabrics
60% off essential range fabrics
Free guide to choosing curtains
Free guide to choosing blinds
Our locations
Make sure this is the SITE ADDRESS. IE: If this is a rental property, we want that address, not the owner's home address.
If the product is not under warranty, would the customer still like to receive a quote?
If the product is not under warranty, any parts or services would be at full cost to the customer.
Which product/s does this request involve?
How will the parts/repair get to the customer?
Ask the customer while on the phone and fill out the answer after you get off the phone.
Has the customer provided photos of the product?
Ask the customer while on the phone and fill out the answer after you get off the phone. If the original order is in QR there is no need to request screenshots of the order info. Please select at most 2 options.
If you couldn't find it in QR or the DBS Spreadsheet, please state that below - you must have searched for the job prior to this request. Products purchased prior to March 2023 WILL be in DBS, but purchases prior to 2012 will NOT be in DBS - in this case, please advise approx. age.
Are screenshots of the DBS order required?
If they are required, Rachel will also be included in the automated email summary - you do not need to send a separate request form.
Is this request for a job under warranty?
What type of job is this request for?
Which region does this request relate to?
Your selection below determines which RC will be copied in on the submission email.
